Job offer: Teller

Our client in the Banking and Finance Sector is seeking to engage part time employees for the role of Teller s.

Hours of Work:
A maximum of twenty (20) hours per week and a maximum of four (4) hours per day.

Salary: $52.44 per hour


Job Summary:
Responsible for the processing of financial transactions for customers, such as deposits / withdrawals / cheque encashment, transfers, etc. while marketing the products and services in order to generate new business and achieve assigned referral targets.
Responsible for performing all duties and functions with due care, attention, confidentiality, and integrity, consistent with the Group’s policies and procedures, health and safety standards and business continuity responsibilities while delivering ‘Best-In-Class’ customer service at all times.

Job Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Receives, verifies and dispenses cash and processes other negotiable instruments consistent with the Group’s operating procedures
• Posts all transactions using the operating software system, which includes but is not limited to:
  • Deposits
  • Withdrawals
  • Wire Transfers and Local / Foreign Drafts
  • General Ledger entries
  • Foreign Exchange
  • Bill Payments
  • Salary Processing

• Provides information on accounts as requested
• Packages cash and coins, including those mutilated or damaged while retaining prescribed Tellers’ limit and remits surplus to Treasury daily
• Performs daily Teller Posting and Balancing functions
• Files signature cards, reports and other relevant documents while ensuring that the filing system is properly maintained and secured where necessary
• Batches and scans Branch clearings’ items (cheques) for uploading to the Payments Processing Centre (PPC) and packages within established timeframes as rostered
• Secures till along with the lock up officer upon verification of cash on a daily basis
• Collates and packages the day’s work along with a Remittance Checklist within established timeframes for submission to Central Branch Support Unit (CBSU) as rostered
• Prepares vouchers for differences/irregularities for all transactions and processes upon approval by Supervisor/Manager
• Completes Source of Funds Declaration (SOFD) forms for all suspicious and irregular transactions and submits to Supervisor/Operations Officer for authorization
• Performs ATM-related duties daily under dual custody within specified time frames as rostered, which includes:
  • Replenishing ATM bins
  • Balancing of the ATM transactions against the receipts
  • Investigating/referring discrepancies and escalating to relevant officer
  • Posting ATM transactions
• Performs functions associated with the re-activation of accounts
• Applies the relevant charges to customers' accounts in keeping with the Schedule of Rates and Charges
• Opens Fast Deposit safe and verifies the number of envelopes / contents under dual custody, as rostered, before posting as well as escalates any discrepancies promptly to the Supervisor
• Performs other operational functions as required, but not limited to the following:
• Logs and stores returned / hold mail and notifies customers
  • Generates various reports (Taurus, NEDCO, etc.) daily to accompany receipts for submission to the relevant Branches/Units
  • Prepares Payroll under dual custody where applicable
  • Sorts Advices for distribution to customers / Branches daily
• Engages actively in marketing and cross-selling the Group’s products and services to increase market share and refers customers in order to achieve assigned referral targets
• Responds to customers’ requests, enquiries, incoming and outgoing calls, both local and foreign, in a courteous and timely manner consistent with operating standards and escalation to Supervisor/Manager where necessary
• Completes special projects and other related activities as assigned by the Supervisor/Manager

Job Qualifications and Experience:

• Five (5) GCE O’Levels Grades A, B and C or CXC O’Levels (General Proficiency) Grades I, II or III of which Mathematics and English Language must be at Grades I or II. Not more than two (2) of the other subjects should be at a grade III level

Job Experience:
A minimum one (1) year retail banking operations


Job Competencies:

• Good oral and written communication skills
• Good problem solving skills
• Good interpersonal, cross-selling and teamwork skills
• Professional deportment
• Ability to use initiative, work independently and exercise sound judgment
• Ability to read, analyze, interpret, and use documents and forms
• Proficiency in Microsoft Office Suite
• Knowledge of the Group’s Operating Software Systems, Products and Services

Job Ref: RM