Job vacancy Associates

Our client, in the Hospitality sector, in the Port of Spain area is seeking to onboard enthusiastic individuals to join our team in the capacity of Associates - CSR .

They require approximately four (4) Associates, both male and female, to work on a shift basis.

Operation Hours: Monday to Thursday - 11 am to 11 pm
Friday to Saturday - 11 am to 12 midnight

Salary: $4,500.00 - $5,000.00

Permanent employment. 40-48 hours weekly.

Job Summary:
The Associate is responsible for creating a fun and comfortable indoor golf experience for guests and providing exceptional customer service.


Job Responsibilities:

Customer Service

• Meet and greet all guests in a friendly, courteous and professional manner.
• Communicate clearly, respectfully and professionally with all guests and colleagues.
• Provide excellent customer service and create positive customer experiences.
• Assist guests by phone, email, website and in person with making, changing or cancelling reservations (tee times).
• Assist guests with questions and with using the simulator technology.
• Share all feedback and complaints with management.

Sales and Marketing

• Maintain a working knowledge of all menu items, specials and simulator technology.
• Promote sales and specials to guests.
• Sell and serve food, beverage, alcohol and merchandise to guests.
• Ring up customers purchases and booking fees (where applicable) at the cash register, receive payments and issue receipts.
• Manage inventory and restock all items as needed.
• Ensure inventory for all items is stocked and presented in an organized and clean manner.

Operations

• Maintain a clean, organized and comfortable environment.
• Clean and clear all golf simulator areas after each reservation.
• Routinely clean all tables, bar and food areas throughout the work shift.
• Clean bathroom, windows and floors as needed.
• Ensure bathroom is stocked with necessary items.
• Follow and enforce all rules and safety protocols.
• Maintain good personal hygiene and report to work in clean uniform.
• Other business related duties may be assigned or requested.

Job Skills and Experience:

• Excellent customer service and communication skills.
• Service-oriented and able to resolve customer grievances.
• Ability to multi-task while maintain a clean and organized environment.
• Ability to successfully work in teams.
• Proficient with basic computer skills and point-of-sale systems.
• The position requires the ability and willingness to work flexible hours, including nights, weekends and holidays and stand for extended periods of time.

Job Education and Experience:

• Must posses a minimum of 3 O'Levels including math and English.
• Must posses a minimum of 1 to 2 years work experience providing customer service and serving food and beverage

Job Ref: RM

4,500 - 5,000

18 Oct, 2024 (40 days left)