Job offer: Customer Service Representative

Our client is seeking a motivated and experienced Customer Service Representative to join their team. The ideal candidate will have experience in sales processes, preparing quotations, and working with CRM systems to manage leads. The role involves making outbound calls, following up on potential leads, and communicating effectively with customers to identify their needs and drive sales. Success in this role will require strong communication and organizational skills, along with a keen ability to manage customer relationships and meet sales objectives.

Job Responsibilities

Job Requirements

• Minimum of 5 passes
• A university degree would be considered an asset
• 3-5 years’ experience in B2B or B2G sales.
• Previous experience in a sales-related role is preferred.
• Experience in sales within the security, safety, or similar industries is an asset.
• Proficiency in Microsoft Office; experience with graphic tools is a plus.
• Familiarity with CRM software, such as Salesforce.

Abilities/Skills

• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to clearly demonstrate product or service offerings.
• Excellent cold-calling and phone communication skills.
• Outstanding customer service and active listening skills.
• Strong sales skills, with a focus on customer satisfaction.